Because our office is small, we are able to provide personalized attention when handling billing and insurance matters. Our clerical staff are experts at working with 
insurance companies, and in particular working with surgical claims. We encourage you to call, email, or write the office staff with any questions regarding billing and insurance. We are providers for a surprising number of national insurance plans so even if you live outside Wisconsin there is a very good chance surgery by Dr. Immerman will be covered. The cleft-lift procedure is not considered “cosmetic” and, in our experience, is always covered by insurance. In general, if you are covered by a Medicaid program in Wisconsin, Dr. Immerman is a provider for Wisconsin Medicaid, but if you have Medicaid from another state, it will most likely not cover care in Wisconsin. If you do not have insurance, or the insurance you have does not cover care by Dr. Immerman, we have negotiated a discounted complete package price for surgery, hospitalization, anesthesia and lab with the hospitals and anesthesiologists. This is available for U.S. patients as well as international travelers.
Most of the pilonidal surgery we perform is covered by insurance.
We will fill out and submit the insurance forms related to the care provided by Dr. Immerman. If you would like us to check if our care is covered by your insurance, we need front and back images of your insurance card. If it is a plan we are not familiar with, our staff are experts in finding out if you have coverage, and sometimes facilitating an “out of network” referral. If we are not covered by your present plan, another option is to change insurance plans to one where we are considered “in-network”.
If you are outside Wisconsin and searching for an insurance product that includes our clinic, be aware that each insurance carrier and each plan can be slightly different. Some out-of-state plans consider us in-network and others consider us out-of-network. If acquiring new insurance, some nation-wide insurance carriers we recommend checking are:
- Aetna
- Anthem Blue Cross Blue Shield
- Cigna
- Dean Health Plan
- HealthEOS/Multiplan
- HealthPartners
- Humana
- Medica
- Medical Mutual
- Quartz
- The Alliance
- United Healthcare
- WEA Trust
- WPS
A few things to ask specifically is if Dr. Immerman is considered in-network or out-of-network and if the facility (either OakLeaf Surgical Hospital in Altoona, WI or HSHS Sacred Heart Hospital in Eau Claire, WI) would be covered as in-network. If you cannot get firm answers on the insurance company or AHC website, our recommendation is to go to a private insurance agent. They are experts on what plans are available in your area and helping you track down the details. Be aware, that there may be waits until the enrollment period or pre-existing condition issues to deal with.
If the insurance companies need more specifics regarding our clinic and the hospitals we use:
- Surgeon’s Name: Steven C. Immerman, MD, FACS, Office Address: 719 W. Hamilton Avenue Eau Claire, WI 54701
- Hospital Location – at either: OakLeaf Surgical Hospital in Altoona, WI 54720 or HSHS Sacred Heart Hospital in Eau Claire, WI 54701
