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Obtaining consultation with Dr. Immerman – CONTACT US HERE

The Chippewa River, Eau Claire, WI

Many patients have to research pilonidal disease on their own because they are not obtaining acceptable results from the treatment offered by local physicians, or don’t like the treatments suggested. Patients often think “There must be a better way!” Often, these patients correctly come to the conclusion that the cleft-lift is the best option for treatment of pilonidal disease and then begin searching for a surgeon to perform the operation. They often discover that it is necessary to travel a distance away from home to find an experienced pilonidal surgeon who can successfully perform the cleft-lift operation. Because of this, we see many out-of-town patients. Although we are in the center of the country we have seen patients from as far away as New York, California, Florida, Tennessee, Alabama, Washington, North Carolina, West Virginia, Oklahoma, New Mexico, Texas, Connecticut, Maryland, Hawaii, Alaska and Louisiana (see map below), as well as international patients from Canada, China and South Korea. We take care of all age groups, from pediatric to adult.

We do our best to accommodate the travel schedules of patients who are traveling to see us. We try to prepare for the visit as best we can by phone and email so that we know their medical history, and see photos of their pilonidal disease (as described here). We often see patients in the morning, and then proceed with surgery later that same day. Although traveling far from home may seem expensive and complicated, having this problem resolved without months of dealing with open wounds is actually a more efficient, less complicated, and more cost effective way to deal with this problem. Dr. Immerman’s pilonidal surgery is performed at both the OakLeaf Surgical Hospital, and Sacred Heart Hospital, in Eau Claire, WI. Both are beautiful, well equipped, modern hospitals with highly skilled and compassionate staff.

To obtain a consultation, please fill out the form on our Contact Page, or you can call or fax us at the numbers listed on that page. On weekdays from 9AM to 5PM the staff will be there to answer your call or email. There is no obligation to come see us if you do this, and no charges unless you actually come to our clinic. As far as we are concerned, you do not need a referral from your local doctor to see us, but some insurance products require that you have a referral in order to maintain your coverage and if that happens we will do our best to help. We accept payment from most national insurance companies, Medicare, and Wisconsin Medicaid. If you do not have insurance, we have negotiated a complete package that includes your complete hospital, lab, anesthesia, and surgeon’s fees.

The more information we have, the better we can advise you if a trip to Eau Claire is necessary. The best information we can have is a description of your medical history as it pertains to your pilonidal problem, and photos. This link will take you to instructions to taking the photos we need.  The contact page does not have a place for you to attach photos, but when we get your contact information we will send you an email address for you to to use to communicate with us; all of our email addresses are HIPAA compliant if they end with Usually, this will give Dr. Immerman enough information to determine if surgery is needed and if traveling here for surgery seems your best option. We don’t usually need your actual medical records, but it is important that we know the name of any previous operations you’ve had, particularly if any involved a flap, such as a Limberg, Gluteal,  or Rhomboid flap, a V-Y plasty or Z-Plasty. We also need to know if you have ever had any bleeding problems with surgery, or if you have been diagnosed with any autoimmune disease; and are taking any immune suppressants, like prednisone or other steroids, any blood thinners, or any biologics (such as Humira, Enbrel, Remicade, Orencia, Rituxan, Plaquenil) or any medication for an autoimmune disease. (If you are dealing with autoimmune diseases, I strongly recommend that you look at this website for information on how to start on the road to conquering this:

Once we have opened a line of communication with you, we can continue to communicate by phone or email, and we will let you know the information we need.

As crazy as it sounded to travel to Wisconsin for this surgery at first, now I feel it is crazy to not go! – from an Ohio mom

Coming to Eau Claire

Eau Claire is easily accessible via Interstate 94, just 90 miles east of Minneapolis, MN. It is also reachable by air via Minneapolis/St. Paul International Airport (shuttle service available from MSP to Eau Claire) or by a connection through Chicago (United Airlines) directly to the local Chippewa Valley Regional Airport. If you are going to stay here for a few days, please look at our page about Eau Claire, with our tips on how to get here, where to stay, and where to eat.

If a cleft-lift is performed, Dr. Immerman places a drain which needs to remain in place a minimum of 4 days – but a week or longer if it is a difficult re-operative situation. The timing of drain removal depends on the amount of fluid coming out of the drain. We have had patients stay in Eau Claire for a wound check and drain removal at 5 days; or go home and come back in 5-7 days; or have a surgeon, nurse, or wound-care specialist, or family member back home remove the drain. We are happy to work with other physicians to make your recovery as easy as possible.

Our patients come from all over the US and Canada, as you can see on the map below.